We’re Here to Help
Get in Touch
Our team responds within 24 hours, Monday – Friday, 9am–6pm EST. We’re real humans who care about your experience.
Email Support
For orders, questions, and anything else — we’ve got you covered.
[email protected] ⚡ Avg. response under 24 hoursTrack Your Order
Check the live status of your shipment anytime, from anywhere.
Track My Order 📍 Update Order Status
Quick Answers
Frequently Asked Questions
Standard delivery takes 5–10 business days. Expedited options are available at checkout. All orders over $50 ship free worldwide. You’ll receive a tracking number by email as soon as your order ships.
Absolutely. We offer a 30-day money-back guarantee on all orders. Simply email [email protected] with your order number and we’ll guide you through the process. No hassle, no hoops.
Yes — the OLC FlexWave is designed to fit both left and right feet and comfortably accommodates US sizes 5–12 (EU 35–46). The flexible air chamber automatically adjusts to your ankle shape.
The FlexWave charges via a standard USB-C cable, which is included in the box. A full charge takes approximately 2 hours and provides up to 2 hours of continuous use at the highest setting.
Yes, every FlexWave comes with a 1-year manufacturer’s warranty covering defects in materials and workmanship. If you experience any issues within the warranty period, contact us and we’ll replace or repair it free of charge.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other local payment methods depending on your region. All transactions are secured with SSL encryption.