Privacy Policy
How we collect, use, and protect your personal information.
Who We Are
OrthoLab Center (“we”, “us”, or “our”) operates the website at ortholabcenter.com. We sell orthopedic wellness products, including the OLC FlexWave Massager, directly to consumers worldwide. This Privacy Policy explains what personal data we collect, why we collect it, and how we use and protect it.
Information We Collect
We collect information you provide directly when you place an order, create an account, or contact us. This includes:
- Name, email address, and phone number
- Billing and shipping address
- Payment information (processed securely by our payment provider — we do not store card details)
- Order history and product preferences
- Messages you send to our support team
We also automatically collect certain technical information when you visit our site, including your IP address, browser type, referring URL, and pages viewed. This is collected via cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, and send order confirmations and shipping updates
- Respond to your customer service requests and inquiries
- Send transactional emails related to your purchases
- Send promotional emails and special offers, if you have opted in (you may unsubscribe at any time)
- Improve our website, products, and overall shopping experience
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations
Cookies
We use cookies — small text files stored on your device — to keep your shopping cart active, remember your preferences, and understand how visitors use our site. Cookies we use include:
- Essential cookies: Required for the site to function (e.g., cart and session cookies).
- Analytics cookies: Help us understand traffic patterns and improve our site (e.g., Google Analytics).
- Marketing cookies: Used to show you relevant ads on other platforms, if you have consented.
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect site functionality.
Third-Party Services
We use trusted third-party services to operate our store. These providers may process your data on our behalf under their own privacy policies:
- Payment processors (e.g., Stripe, PayPal) — for secure transaction handling
- Shipping carriers — to deliver your order and provide tracking
- Email platforms — to send order confirmations and marketing emails
- Analytics providers (e.g., Google Analytics) — to measure site performance
Our site may also contain embedded content from third parties (such as videos or social media widgets). Embedded content behaves as if you have visited those third-party websites directly and may collect data, use cookies, or track your interaction.
Data Sharing
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only as necessary to fulfill your order or operate our business (as described above), or when required by law.
Data Retention
We retain your order information for as long as necessary to fulfill our legal and accounting obligations, typically up to 7 years. If you have an account, your profile data is kept until you request deletion. Support communications are kept for up to 3 years.
Your Rights
Depending on your location, you may have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Opt out of marketing emails at any time via the unsubscribe link in any email
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please email us at [email protected]. We will respond within 30 days.
Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and restricted access to personal data. While no method of transmission over the internet is 100% secure, we take all reasonable steps to protect your information.
Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
- Email: [email protected]
- Website: ortholabcenter.com